Frequently Asked Questions.
Ordering
We are not responsible for incorrect addresses, so please make sure you double check your billing and shipping addresses before placing your order. If you need to correct any information on your order, please contact us ASAP with your order number + info that needs to be changed by replying to your order confirmation email or through our contact us details.
Please allow 3-5 business days for your order to be processed and filled. This lead time does not include the shipping time! Please note some carriers may experience delays beyond our control during peak seasons and inclement weather.
Shipping
We do our best to package everything with care, but if something arrives damaged please contact us within 7 days of delivery. To process a damaged item claim, we must receive photos of damaged item/s, the packaging it was shipped in, and your order number so we can quickly work to replace it.
Please refer to burn instructions and care information on/included in product packaging or listed on our product pages.
** We are unable to accept returns on lip Balms for sanitary reasons. **
Please allow 3-5 business days for your order to be processed and filled. This lead time does not include the shipping time! Please note some carriers may experience delays beyond our control during peak seasons and inclement weather.
Product Information
We use ethically sourced and high quality ingredients. We follow proper usage guidelines for all fragrance ingredients. As someone who is incredibly scent sensitive, we aim to use only the best possible ingredients we can find.
Please allow 3-5 business days for your order to be processed and filled. This lead time does not include the shipping time! Please note some carriers may experience delays beyond our control during peak seasons and inclement weather.
All containers are reusable or recyclable.
Product Care + Instructions
To ensure the candle burns properly, trim wick to 1/4″ before each new burn. Always allow candle to reach a full melt pool, where wax has melted to all edges and melt pool is 1/4” deep. Do not burn longer than 4 hrs at a time. Never leave wick trimmings or matches in the melt pool. Burn on heat resistant surface, do not leave unattended. Do not pick up or handle candle while burning. Extinguish with care, do not use water. Once the candle has less than 1/4″ wax left discontinue use.
Additional Questions
Our studio is located in a secure multi-use building without public access and for this reason; we are not able to offer local pickup options.
If you’re hoping to grab something in person, we would suggest connecting with us in advance so arrangements can be made for pick up.
Certainly! Our customizable wedding candle gifts add a personal touch to your celebration. Share your vision with us, and we’ll create the perfect candles to light up your wedding.
Absolutely! We can help you build a bulk order for personal gifting, wholesale corporate gifts, return gifts for wedding guests, and more at a discounted price. This is a great option for orders that are not being resold. Send us a message through our contact form with some details about your project and what you’re looking for.
If you’re looking to resale items, please fill out our wholesale application.
Elevate your corporate gifting with our customizable options. Add your company logo and make a lasting impression with our premium candles.
Elevate your corporate gifting with our customizable options. Add your company logo and make a lastinga impression with our premium candles.